Product Description
Overview Service and support from the people who know your Mac best. Every Mac comes with complimentary telephone technical support for 90 days from your Mac purchase and a one-year limited warranty. With the AppleCare Protection Plan, you can extend your service coverage to three years from the computer's purchase date. You can call Apple's award-winning technical support experts as often as you like and get your questions answered. And if you need repair service, we offer convenient service options around the world. MacBook / MacBook Air / 13" MacBook Pro - AppleCare Protection Plan For up to three years from your computer’s original purchase date, the AppleCare Protection Plan gives you direct, one-stop access to Apple’s award-winning telephone technical support for questions about Apple hardware, Mac OS X, iLife, and iWork. And you get global repair coverage for your Mac — both parts and labor — through convenient service options. What's in the Box Getting started guide Terms and conditions Important Note The AppleCare Protection Plan can be purchased only while your Mac is still covered under the standard one-year limited warranty.Product Details
- Brand: Apple
- Model: MD014LL/A
- Dimensions: 5.30" h x 5.30" w x .90" l,
Features
- The AppleCare Protection Plan gives you direct, one-stop access to Apple?s award-winning telephone technical support
- With the AppleCare Protection Plan, you can extend your service coverage to three years from the computer's purchase date.
- You can call Apple's award-winning technical support experts as often as you like and get your questions answered.
- Global repair coverage for your Mac both parts and labor through convenient service options.
- The AppleCare Protection Plan can be purchased only while your Mac is still covered under the standard one-year limited warranty.
Customer Reviews
Most helpful customer reviews66 of 67 people found the following review helpful.
Please note, this version of the Applecare Protection Plan is only for the Macbook and the Macbook Pro 13".
The Macbook Pro 15" and 17" are covered under another version of the Applecare Protection Plan - AppleCare Protection Plan for Mac Laptops 15 Inches and Above (NEWEST VERSION) - For Portable Apple Computers 15 Inches and Above
The Applecare Protection Plan - an expensive but necessary requirement if you buy an apple laptop.
Why is it a requirement? Because Apple doesn't make the hard drives or the logicboards (motherboards) or the processors or the DVD burners inside their machines. Apple sources its parts from component manufacturers like Seagate, Nvidia, Intel, Sony etc etc. These parts just like all electronic components can and may fail after a period of time. Once a part fails, Apple is generally known to charge extremely high fees to repair or replace parts.
For example - Motherboards - $800 to $1200. Superdrive replacement - $200 to $300. LCD screen replacement - $500 to $600) It's better to be pay for Applecare once than pay Apple exorbitant repair fees every time a part fails.
Basically, the A.P.P. is a 2 year warranty extension to your apple laptop (that comes with a one year hardware warranty), it provides unlimited phone support and hardware diagnosis. It also offers Mail-in repair for Mac notebooks using a prepaid shipping box provided by Apple and service by an apple store or an Apple Authorized Service Provider.
Every mac (just like any other computer maker) comes with a 1 year standard warranty with 90 days of telephone support. During that one year, your hardware is covered against defects and failure by the standard Apple warranty (but not damage caused by you or accidents) If you purchase Applecare, then it adds 2 more years of hardware coverage against defects and unlimited telephone support after the one year is up.
The A.P.P. also gives you global repair coverage so if a hardware issues arises while you're in another country and there's an Apple Store or Apple Authorised Service Provider near by, you can take your mac in for diagnosis and repair.
It does not offer any sort of damage protection or on-site repair.
Please remember to buy the A.P.P. if you plan to do so before the first year of ownership is up. If you bought your machine on X Date 2011 - buy the A.P.P.before X Date 2012. Apple will not honor an A.P.P. policy bought even 2 days after the first year is over (in most cases unless you get lucky and speak to a friendly agent on the phone willing to relax the rules a bit)
I HATE to be recommending an extended warranty, but it's a necessary evil. There is no guarantee that something will go wrong with your expensive mac notebook after the first year but if something does go wrong after the first year, it's better to be covered by the A.P.P. and avoid paying those exorbitant repair/replacement costs.
If you don't want to buy Applecare, a great alternative is SquareTrade 3-Year Laptop/Tablet Warranty Plus Accident Protection (Laptop/Tablet $1000-1250). They have a protection package for computers too AND it includes damage protection (which Applecare doesn't offer)
NOTE - Don't buy Applecare from Apple. Look around - there are good deals to be found at Authorised Apple resellers and other legit online outlets which sell Applecare at a better price than Apple itself.
Hope this helps!
5 of 5 people found the following review helpful.
Best in Class Warranty
Considering a laptop costs anywhere from $900 and up, the price for extending the coverage to an additional 2 years with 3 years of total coverage from the date of purchase is a great deal. I purchased a Refurbished MacBook Pro and while traveling to Costa Rica had the unit fail completely (logic board). I took it to an Apple Store and in 5 days, the unit was fully repaired and is, actually, a new laptop.
Likewise, I purchased a MacBook 13" for my daughter a few years ago and her computer had problems as well. Likewise, her unit was completely repaired under the extended warranty. I have friends with similar circumstances over the years and never have I heard a negative comment regarding the service.
The phone service is equally impressive, having called in both instances to see if the problems could be resolved via special instruction from a rep. I find it very hard to believe anyone will have any trouble getting the best service available with these extended warranties.
Laptops are portable units that are likely going to test gravity a few times in their lifespan. Not purchasing an extended warranty is rather frivolous, especially considering that it will only add up to a little over a $100 per year for Apple Care Protection. I know my laptop is definitely worth it...
3 of 3 people found the following review helpful.
So far so good...
I haven't had to use this protection plan yet (and will hopefully never have to), but so far so good. I've only heard good things so I'll go with that. A tad bit expensive but the peace of mind of having your Macbook covered makes up for it. Very fast delivery, too.
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